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Shop FAQ

Product Questions

What is the Doodle Planner?

pre-dated planner features hand-drawn illustrations and lettering by AmandaRachLee, with 12 brand new monthly themes. Spreads include monthly calendars, weekly spreads, mood & habit trackers, various goals & reflection spreads, as well as blank dotted pages throughout for further customization. It has the same high-quality paper, that is thick enough to withstand most pens, markers, and paints, even paints! Think of it as a mix between a planner, a colouring book, and a journal!

Are dotted notebook versions available?

Yes! We have dotted notebook versions available now. 

When will I get my pre-order?

Pre-order ship out dates are specified in product descriptions. You will receive a shipping confirmation email once your order has been shipped out. If a product does not specify that it is a pre-order item, then it will ship out within a few business days. Please expect some shipping delays due to COVID-19 and border restrictions.

Are the Doodle Planners and Dotted Notebooks vegan?

Yes. They are 100% vegan. The cover is made with vegan leather.

What pens/markers can I use on your paper?

Our pages are made with 160gsm paper, that can withstand most mediums including pens, markers, and event paints. Alcohol-based ink (such as Copic markers) might bleed.

What themes are inside the Doodle Planner?

There are 12 different themes for each month. Please see the product description for a list of the themes. The illustrations on the front cover represent each theme that you will find inside the planner.

Are there blank pages inside the Doodle Planner?

Yes! In addition to the dated planner pages and various other spreads, there are blank dotted pages for you to create your own spreads.

 

Shipping & Returns

How much does shipping cost?

Please refer to our Shipping Policy for a detailed breakdown of pricing.

Where do you ship to?

We ship worldwide!

How long do orders take to ship?

Pre-order shipping times are outlined in individual product listings. Otherwise, typically orders will be processed for shipping within 1 business day. Please expect some shipping delays due to COVID-19 and border restrictions.

How long does domestic shipping take?

U.S.A shipping takes between 2-5 business days from the date your item is shipped out. Please expect some shipping delays due to COVID-19 and border restrictions.

How long does international shipping take?

International shipping usually takes between 4-10 business days. However, this can vary depending on the country it is being shipped to. Customs can also delay packages for up to four weeks. If your package hasn't arrived after four weeks, contact your local post office or customs office. Please expect some shipping delays due to COVID-19 and border restrictions.

What do I do if my order hasn't arrived yet?

If your order has been marked as "delivered"  but you have not received it, start by checking with your local post office. In most cases, they will still have it. If you still cannot locate your package, please reach out to hello@shopamandarachlee.com, and we will be happy to help you out.

Do you accept returns or exchanges?

Yes, of course! If you wish to return or exchange your order for any reason, please reach out to hello@shopamandarachlee.com within 14 days of delivery for assistance. Buyers are responsible for return shipping costs, and must ship items back within 30 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

General

Can I change my order once it's been placed?

Unfortunately, we are unable change an order once it has been placed. If you ordered the wrong item, feel free to reach out to hello@shopamandarachlee.com for return/exchange assistance. If you need to change the shipping address, we might be able to change this if we are notified within a few hours of the order being made. 

When will new products be released?

The best way to stay updated about product launches is to follow our instagram @shopamandarachlee.

When will products be restocked?

The best way to stay updated about restocks is to follow our instagram @shopamandarachlee.